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Operations, Administration and Management

For OA&M, several web based user interfaces are at your disposal. Changing dialogue and system parameters can be performed by using a web browser.

The user interfaces are secured by user name and password. Each user can be assigned different roles depending on experience and skills.

Statistics

Statistical information can be retrieved via a web user interface. The information contains call detail records (CDRs) and call event records (CERs). The CDRs contain information like start, end and duration of the call. The CERs contain detailed information of the usage of the dialogue. CERs can be defined for actions like entering customer numbers, serial numbers and so on. Analyzing the information is extremely useful for optimizing dialogues. All information is directly available and can be exported to numerous external formats, like CSV text files and Excel spreadsheets.

Extended statistics / Call Markers

SpeechFrame® has a unique feature called "Call Markers". Call Markers produce special statistical information which can be used for optimising the dialogue, for marketing purposes, for customer analyses, etc.