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Call Completion Solutions

More than 40% of mobile-terminated calls are not connected because the called party is not available, does not answer the phone or is busy. Call completion services detect calls where one party (A) could not reach another party (B) for whatever reason and to facilitate subsequent call completion.

The Comsys Call Completion solutions enable a Telecom operator to redirect failed, non-billable call attempts to successful completion as billable voice traffic and in the process generate extra re-call traffic. The customers experience will improve with the use of Call Completion because it is easy to use.

Case studies tell us that 60% of notified customer make subsequent communications.
When adding a “Notify Me” (when caller B turn’s his/her phone back on) the Opt-out rate is insignificant.

Call Completion services can be integrated with Mobile Advertising, when service's MMS/SMS footer is used as a non-intrusive mass market advertising channel. Call Completion can be done on all levels of communication and can be used with different interface such as: SMS, MMS, Voice (IVR), Video (IVVR), Email.

Call Completion is especially important within VoIP systems. The call failure rate for VoIP calls is much higher than traditional or mobile lines. Up to 24% of customers cancel VoIP subscriptions, with the number one complaint being failed VoIP call completion of failed SIP NAT Traversal.