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IVVR, (Interactive Voice Video Response System)

The SpeechFrame® platform is the state of the art Voice and Video interactivity platform of Comsys with a very flexible software architecture. It is the fourth generation of IVR & IVVR systems and was developed based on the more than 25 years of experience of Comsys.

Click on the image to enlarge

The SpeechFrame® platform is fully web based and therefore easy to integrate with your business processes. It supports a wide range of protocols. The SpeechFrame® environment is suitable for a wide range of customers from Telecom Operators to small companies. It supports many telecom standards and is tested for Telecom grade performance. Solutions are fully scalable and can be deployed starting from a single chassis using a single PCI telephony board (boxed solution).

The strength of the Comsys IVVR lies in its connectivity with various systems, and it offers users a convenient way of obtaining information from complex systems. IVVR can be used in a wide variety of cases:

- telecom solutions such as PrePaid & Postpaid;
- to improve telephonic accessibility;
- Airpoirt solutions such as flight information;
- computerised order entry and tracking;
- requesting information (bank balance, stock value);
- telephonic surveys;
- helpdesk and support departments;
- mass calling;
- Call and Win games;
- generating access codes for content;
- and a wide range of other products & solutions.

With a Service Creation Environment you can create, change the Voice or Video dialogues in just minutes.
For more information see Service Creation Environment.

Download the flyer to read more